Thank you for choosing Royal Splendor! We are dedicated to ensuring your shopping experience is smooth and enjoyable. Please take a moment to review our policies below:
Phone
(866) 212-9983 | (831) 920-2350
Email
CS@RoyalSplendor.com
Store Hours
Monday – Friday: 10:00 am – 4:00 pm MST
Orders
- Orders placed Monday – Friday are processed within 2-3 business days
- For rush orders, please call us to confirm product availability and shipping options.
- If an item valued at $10.00 or more is out of stock, we will contact you via phone or email with options for substitution or back-ordering.
- You’ll receive order updates via email for added convenience.
Custom Items
- Custom orders are typically completed within two weeks of receipt.
- Please carefully review custom items for accuracy before confirming. If you spot an error, contact us within one business day.
- Note: Custom items are non-refundable.
Shipping
- Shipping costs are calculated based on weight and destination, with options for USPS and UPS available at checkout.
- We primarily use USPS, but UPS may be used for larger orders. We’ll contact you if adjustments are needed.
- International orders are billed by package weight and size, with customers responsible for Duty, Tax, or VAT. USPS does not offer insurance for international shipments.
- Customers are responsible for return shipping fees. Shipping charges are
Non-refundable unless Royal Splendor makes an error.
Returns & Exchanges
- Contact us toll-free at (866) 212-9983 or by email at cs@royalsplendor.com to let us know what you are returning within15 days of purchase for a full refund or exchange.
- Non-refundable items: Sale items and custom orders
- Items must be new, unworn, and free from smoke or pet hair.
- Pack returns carefully, including your name, address, phone number, and return instructions.
-
Return Address:
Royal Splendor | 6022 Blue Terrace Place | Castle Pines, CO 80108 - We recommend you insure your return package, as we are not responsible for lost packages.
- Refunds are processed within two weeks. Credit card refunds may take two billing cycles to appear.
- Purchases made with gift certificates are eligible for exchange or refund to the original credit card.
- For defective items, please contact us for replacement or credit within seven days.
Terms and Conditions
- Royal Splendor reserves the right to modify or cancel coupons anytime.
- Coupons can only be redeemed once and have no cash value.
- If you return a purchase made with a coupon, the coupon discount will be deducted from the return credit.
- Note: Royal Splendor Travel charges are not included in coupon promotions.
We’re here to provide you with an exceptional shopping experience. Thank you for choosing Royal Splendor!
