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Shipping & Returns

Royal Splendor strives for 100% customer satisfaction.  However, we have a few policies we would like to share:

Store hours:
*Monday – Friday 10:00am – 5:00pm PST
*Times may vary if we are traveling to Red Hat Conventions, we ask that you always call us toll free at (866) 212-9983 to assure that we are in town before you travel to our store. 
*We are happy to open on Saturday for chapter lunches, please call to reserve your special date.

Orders:
*Orders place during Monday – Friday will be processed within two – three business days. 
*If your needing a rush, please call us to confirm product availability and shipping options.
*If an item is out of stock we will call or email options for substitution or placing that item on backorder if the value is $15.00 or more. 
*Our system will send you emails on the progress of your order for your convenience.

Custom rhinestone pins:
*All pins are custom made overseas, please expect a 6-8 week for production time.  Orders placed are combined with other orders and then placed with our manufacture twice a month on average.
*Non-refundable once your order has been placed.
*Once your pin arrives we will package and ship, tracking numbers are emailed from our system for your convenience. 
*We recommend you place your pin order separately so there is no delay in getting your other items delivered.  Additional shipping charges will apply for your pin order (see shipping chart below).

Other custom items:
*All orders placed will be filled within approx. one week from receipt.
*Please review your item very carefully for spelling and photo placement.  If you notice a mistake after you confirm your order, please contact us within the next business day.
*Custom items are non-refundable.

Shipping:
*USPS is our preferred shipping company.  UPS will be used for larger orders and shipping charges will be adjusted, we will call you first to discuss options.
*International orders are billed by weight and size of box.  Duty, Tax, VAT are the responsible of the customers.  All packages are shipped without insurance as the USPS does not offer this option. 
*Return packages, customers will be charged for all fees associated with the return.
*Shipping charges are non-refundable unless Royal Splendor has made a shipping error.

Order Total

Shipping Cost

up to $15.00

$5.99

$15.01 - $30.00

$7.99

$30.01 - $60.00

$9.99

$60.01 - $90.00

$11.99

$90.01 - $120.00

$13.99

$120.01 - $150.00

$15.99

$150.01 & over

$19.99


Returns & Exchanges:
We want you to be happy but at times we know that the item just doesn’t work for you.  Please follow the following:
*Please contact us by calling us toll free (866) 212-9983 and return your item(s) within 30 days from original purchase date for a full refund of cost of the product(s) or we would be happy to exchange for another item you would like.
*Please understand we can only accept your item new and unworn, free from smoke and pet hair.
*Pack your return carefully.  Include your name, address, phone number and instructions.
*Mail your package back to:
Royal Splendor
5145 Ocean Bluff Court
Seaside, CA 93955

*Shipping charges are non-refundable. 
*It is recommended that you insure your return package as we are not responsible for lost packages.
*All shipping charges are the responsibility of the customer.
*Once your package is returned we will process your return within two weeks.  Your refund method will be processed by the method is was paid for.  For credit cards please allow at least two billing months to show up on your statement. 
*Orders purchased by gift certificate are eligible for an exchange for other product(s) or the original credit card that purchased the gift certificate will be credited.  
*Sale items and custom items are non-refundable.
*Defective item, please contact us within 7 days for a replacement.

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